Refund Policy

This policy explains when you can get a refund for a Mellonbot plan or credit pack. Approved refunds are issued through Polar, our merchant of record, to the payment method you used.

Plans

• You can cancel your plan at any time from Manage billing on the workspace's billing page. It keeps working until the end of the period you paid for and doesn't renew.
• You can ask for a refund of your first payment for a plan within 14 days, if you've used less than 10% of the credits it added. Credits from that payment are removed when the refund is made.
• Renewal payments are not refunded, except where the law requires it or we made a mistake, such as a double charge.

Credit packs

• You can ask for a refund of a credit pack within 14 days of buying it, if you haven't used any of its credits.
• Credits from a refunded pack are removed from your workspace.

How to ask

Send us a message through the contact page (topic "Plans and billing") or reply to your payment receipt. Include the email you paid with and the order number from your receipt.

Approved refunds go back to the original payment method. Depending on your bank, they take 5–10 business days to appear.

Polar may also refund a purchase, for example to settle a dispute or under its buyer terms. When it does, the unused credits from that purchase are removed too.

Your legal rights

This policy doesn't limit your rights under consumer law in your country. If you are a consumer in the EU or UK, you can withdraw from a purchase within 14 days. When you buy, you ask us to start right away, so if you withdraw we refund the purchase minus the credits you've already used, and the right ends once all its credits are used. Where our own refund rules above give you more, they apply.

Questions

See our Terms of Service or contact us.