Terms of Service

These terms apply when you use the Mellonbot website, dashboard, agent and API (together, "Mellonbot"). By creating an account or using Mellonbot you agree to them. If you use Mellonbot for a company, you agree on its behalf.

1. Who we are

Mellonbot is operated by Individual Entrepreneur Anastas Vartanyan Avetisi, registered in the Republic of Armenia under state registration number 282.1209172 (17 December 2021), taxpayer identification number (TIN) 26589075, with its address at 16 Nelson Stepanyan St., Apt. 13, Nor Nork, Yerevan 0062, Armenia ("we", "us").

You can reach us through the contact page or at support@mellonbot.app.

2. Payments

Payments are processed by Polar Software, Inc. ("Polar"), our merchant of record. Polar sells your plan or credit pack to you as our reseller, charges any sales tax or VAT and sends your invoices; Polar's buyer terms, shown at checkout, also apply. You manage your plan, payment method and invoices in Polar's billing portal, opened from Manage billing in the dashboard. We never see or store your card number.

3. Your account and workspaces

• You need an account to use the dashboard. Keep your sign-in secure; you are responsible for activity on your account.
• Servers, members, plans and credits belong to a workspace. The workspace owner manages billing and is responsible for payments.
• Every person gets one Free workspace. Free workspaces are for one person and can't have other members. Other workspaces need a paid plan.
• You must be at least 18 years old and able to enter into a binding contract.

4. Plans, credits and packs

• Paid plans are billed monthly in advance and renew automatically every month until you cancel. You can cancel any time from Manage billing on the workspace's billing page; your plan keeps working until the end of the period you paid for. Prices exclude VAT and sales tax, which are added at checkout where they apply.
• Each plan adds a number of credits at the start of every billing period. Plan credits you don't use expire at the end of the billing period. Free credits reset every month.
• Credit packs are one-off purchases. Their credits don't expire.
• Mellonbot spends plan credits before pack credits.
• Checks, fixes and questions use credits based on the work they need. Before an action runs, Mellonbot shows an estimate and a maximum, and never charges more than the maximum you approved. Actions that Mellonbot can't finish are not charged.
• A plan change takes effect at the start of your next billing period. Credits are a usage allowance for Mellonbot, not money or stored value: they have no cash value, can't be transferred between workspaces and are not refunded when a plan ends, except as our Refund Policy says.
• We may change prices or credit amounts for future billing periods. We will tell you at least 30 days before a change affects your plan.
• If you are a consumer in the EU or UK, you can withdraw from a purchase within 14 days. When you buy, you ask us to start right away, so if you withdraw we refund the purchase minus the credits you've already used, and the right ends once all its credits are used. Our Refund Policy explains this and when we refund more.

5. The agent on your server

• You may only connect servers you own or are authorised to manage.
• The Mellonbot agent connects out to Mellonbot and works within the access mode you choose. In Ask mode every change waits for your approval. In Auto and Full auto you allow Mellonbot to run the changes that mode permits without asking you about each one; you can switch modes or press Stop at any time.
• You remain responsible for your server, its data and your own backups. Before a fix, Mellonbot backs up the files it changes so the fix can be undone; this is not a backup of your server or its data, and not every fix can be undone.
• Fixed safety rules, your own rules and a risk review check every command, but they reduce the risk of a change rather than rule it out. Review what a fix will do before you approve it, especially on production systems.
• You can stop Mellonbot, switch to report-only mode or uninstall the agent at any time.
• If you connect a server you are not authorised to manage, you are responsible for that and will compensate us for claims that others bring against us because of it.

6. Data we process for you

Server data can include personal data of other people, for example visitors' IP addresses in logs. For that data you are the controller and we process it on your behalf as processor, only to provide Mellonbot and as you instruct us through these terms and your settings. We:

• keep it confidential and make sure people who access it are bound to confidentiality;
• protect it with appropriate technical and organisational measures;
• use only the subprocessors listed in our Privacy Policy and tell you about new ones in advance, so you can object or close your account;
• help you answer requests from the people the data is about and tell you without undue delay about a personal data breach that affects it;
• delete it within 30 days after you remove the server or delete your account, unless the law requires us to keep it;
• give you the information you need to show that this processing follows data protection law.

7. AI output

Mellonbot uses AI to explain problems and suggest fixes. AI output can be incomplete or wrong. Read explanations before approving a fix, especially on production systems. Mellonbot checks the result after a fix runs and tells you if it didn't work.

8. Acceptable use

You must not:

• use Mellonbot on systems you're not allowed to manage, or to harm, attack or gain access to anyone else's systems;
• try to get around credit limits, the Free workspace rule or the agent's safety limits;
• reverse engineer, overload or disrupt Mellonbot, or resell it without our written permission;
• use Mellonbot for anything illegal.

We may suspend or close accounts that break these terms. Where we reasonably can, we will warn you first.

9. Ending your account

You can delete your account in the dashboard at any time. Before you can delete your account, cancel any active paid plan and transfer or delete workspaces that other people are members of. We may end the service for you with 30 days' notice, or immediately if you seriously break these terms.

10. Warranties and liability

Mellonbot is provided "as is". To the extent the law allows, we don't promise that it will be uninterrupted, error-free or that it will find or fix every problem.

To the extent the law allows, we are not liable for indirect or consequential losses, lost profits or lost data, and our total liability for any claim is limited to the amount you paid for Mellonbot in the 12 months before the claim. Nothing in these terms limits liability that can't be limited by law, or your rights as a consumer.

11. Changes to these terms

We may update these terms. We will post the new version here and, for important changes, tell you by email or in the dashboard at least 14 days before they apply. If you keep using Mellonbot after that, the new terms apply.

12. Governing law

These terms are governed by the laws of the Republic of Armenia. Disputes go to the courts of Yerevan, unless the law of your country gives you the right to bring a claim where you live.